Shipping policy

CBON Engineering – Shipping & Delivery Policy

At CBON Engineering, we are committed to providing quality aftermarket automotive products and reliable shipping services. Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing & Production Times

CBON Engineering offers carbon fiber, forged carbon, fiberglass, and custom-made automotive components.

Standard estimated production and processing time: 2–4 weeks, depending on product availability, manufacturing requirements, and order volume.

Some products may ship sooner if they are available in stock.

Custom and made-to-order products may require additional production time, which will be communicated when applicable.

Production estimates are not guaranteed delivery dates. Any shipping commitments remain subject to applicable consumer protection laws.

2. Shipping Methods

CBON Engineering uses third-party shipping providers, including parcel delivery services and freight carriers.

Shipping methods are determined by the product’s dimensions, weight, destination, and packaging requirements.

  • Small products: Shipped through standard parcel carriers.
  • Large automotive components: Shipped through freight carriers when necessary.
  • Custom orders: Shipping arrangements may vary depending on product specifications.

Tracking information will be provided when available after the shipment has been dispatched.

3. Freight Shipping – Large Automotive Parts

Oversized products, including automotive hoods, fenders, and body panels, may require freight shipping.

Customers are responsible for providing accurate delivery information and a valid contact number.

Freight carriers may contact customers to arrange delivery appointments.

Depending on the shipment, additional services such as liftgate delivery or residential delivery may be required and may involve additional charges disclosed before purchase or separately agreed upon.

4. Shipping Costs

Shipping costs are calculated based on product size, weight, delivery destination, and shipping method.

Applicable shipping charges will be displayed at checkout or provided through a shipping quote.

Promotional free shipping offers apply only to qualifying products and destinations under the terms of the promotion.

5. Shipping Delays

While CBON Engineering makes reasonable efforts to process and ship orders within the estimated timeframe, delays may occur due to:

  • Manufacturing schedules
  • Material shortages
  • Quality control inspections
  • High order volume
  • Weather conditions
  • Carrier disruptions
  • Freight scheduling
  • Circumstances beyond our reasonable control

Customers will be notified of significant delays when reasonably possible.

If an order cannot be shipped within the promised timeframe, we will comply with applicable laws concerning delay notices, customer consent, and refunds.

6. Delivery Inspection & Shipping Damage

Customers are strongly encouraged to inspect all shipments immediately upon delivery.

For freight shipments, please inspect the packaging before signing the delivery receipt whenever possible.

If damage is visible:

  1. Photograph the packaging before opening it.
  2. Document any visible damage on the freight delivery receipt.
  3. Photograph the product and damaged areas.
  4. Keep all original packaging and protective materials.
  5. Contact CBON Engineering as soon as possible with your order number and photographs.

We recommend reporting shipping damage within 48 hours of delivery to help us investigate and coordinate with the carrier.

This 48-hour reporting period is a recommendation and does not eliminate any rights or remedies available under applicable law.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses and contact information.

If incorrect information results in a returned shipment, delivery delay, or additional carrier fees, the customer may be responsible for reasonable additional shipping costs where permitted by law.

Any additional charges will be communicated before being collected.

8. Missed Deliveries & Freight Appointments

Some freight shipments require a scheduled delivery appointment.

Customers should be available during the agreed delivery window.

Missed appointments may result in additional carrier charges, including redelivery or storage fees.

Customers may be responsible for such fees when they arise from a missed confirmed appointment and were disclosed or otherwise lawfully imposed.

9. Lost or Missing Shipments

If tracking information indicates a shipment has been delivered but the customer has not received it, please contact CBON Engineering.

We will review available tracking information and assist with the carrier investigation.

Lost or missing shipments will be handled according to the circumstances and applicable consumer protection laws.

10. International Shipping

International shipping availability varies by product and destination.

International customers may be responsible for applicable customs duties, import taxes, and clearance fees, where disclosed and permitted by law.

International delivery times may vary due to customs processing and carrier operations.

11. Order Cancellations

Customers may request an order cancellation within 5 calendar days of placing an order, subject to our Cancellation & Refund Policy.

Orders already shipped cannot be canceled through the standard cancellation process.

12. Returns & Refunds

Customers must request a return within 10 calendar days of receiving their order.

All returns are subject to our Return & Refund Policy.

Products must meet applicable return eligibility requirements.

13. Contact Information

For shipping questions, delivery concerns, or order updates, please contact:

CBON Engineering

Website: https://cbonengineering.com

Email: [Insert official customer service email]

Please include your order number when contacting our support team.

We appreciate your business and thank you for choosing CBON Engineering.